Why Put People at the Center of Operations
Business operations is about much more than just systems and processes. It all starts with the people! Without the buy-in from those actually carrying out the tasks, you’re not going to get very far! Not only that, you won’t hit the goals you’ve set for the company or collect the data you need to make informed decisions. So… what needs to change?
Jennifer Yates is with me for this C-suite conversation! She has such a unique and thoughtful approach to business operations, and I’m so excited for you to hear what she has to say. Jennifer shares her experience working on teams with members from a variety of cultural backgrounds, what questions you should be asking to get a sense of what’s working and what’s not, and her predictions for the future of operations. Tune into this episode and be sure to DM us to share your takeaways!
In this episode, we cover:
How human-centric operations is different from traditional business operations
How lack of adoption and usage of tools and processes hinders business growth
What questions to ask your people to gauge what’s working and what’s not
Why it’s so important to focus on the people over the processes
The role culture plays in human-centered business operations
Why it’s critical for ops folks to establish trust with the team before making changes
How human-centric operations is incredibly empowering for individuals and teams as a whole
Jennifer’s predictions about the future of operations
Operations will always be a critical component to the success of any business! But creating a human-first approach to your systems and processes will absolutely change the game for you. As we talked about in the episode, you must establish trust with the team way before asking them to adopt a new workflow or any new software. Otherwise, it just doesn't work!
“Some people go to automation, some to tools, and some to systems and processes. All of that is part of operations.
But for me, it is about relating to people and understanding their psychologies, motivations, strengths, how they work, what they love to do in their work, and their propensity to use a system or tool. ”
How did this conversation shift your thinking around business operations? Find Jennifer and me on LinkedIn and DM us!
More About Jennifer Yates
Over the past 27 years, I’ve refined the art of invigorating purpose-driven businesses by restoring their operations. I’ve worked with early- and late-stage start-ups, SMBs, and a $4 billion global corporation. I've built a business, built business algorithms, developed streamlined systems, mentored complex teams, and co-founded a successful, interactive arts-based event.
My approach is always the same. I begin every project with the premise that everyone is an expert.
Each process I put in place is informed by the business’s priorities, the work itself, and, most importantly, the people doing that work.
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More about C-Suite Strategies
Welcome to C-Suite Strategies, the podcast for B2B leaders navigating the messy middle of scaling. I'm Stacie Sussman, CRO at RevUp Advisory.
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This episode of C-Suite Strategies is brought to you in partnership with Leah Bryant Co.
